Ans: Our application process is completely digital therefore all personal loan documents will have to be submitted online for faster processing. We do not accept documents sent via email. In case you are unable to upload the same, please send us a screenshot of the issue to customercare@moneygray.com.

Ans: We cannot process your application without all the documents required for personal loan. Please try to arrange the respective documents at the earliest so that your loan application can be processed.

Ans: You will receive an email from us asking for additional documents only if there is an issue with the documents that have already been submitted. All details regarding this will be elaborated in the email itself. Please follow the instructions given to avoid such situations. Additionally, uploading the documents on our app directly will ensure faster processing.

Ans: If you do not have a netbanking account, please contact your bank directly to register yourself. Once you have your ID and password, login, and download the PDF version of your bank statement which can then be uploaded to your MoneyGray loan application.

If your netbanking ID is not valid, kindly contact your bank at the earliest to rectify the same.

Additionally, once you get your bank statement, ensure that it is in the right format before uploading it on to our app or website..

Ans: We currently accept only 1 bank statement for applicants. Therefore, you will have to ensure that all your salary slips are from your salary account before uploading the same.

Ans: In order to get a personal loan from MoneyGray, we mainly require your PAN card. However, we may also require additional proof of identity, proof of address, and proof of income.

Ans: Our application process is smooth, hassle-free, and extremely fast. If you meet our eligibility criteria and your documents are in our order, then you can get your loan amount credited to your account within 24 hours of application approval.

Ans: No, while a salary slip is not mandatory for applicants, we may require this document in certain cases. If you are a self-employed applicant, you can provide your last 3 months’ bank statements in PDF format.

Ans: The following documents can be used as proof of income -

• Last 3 months’ bank statements of your salary account in PDF format showing salary credits
• Last 3 months’ bank statements in PDF format

Ans: Yes, you will have to provide original KYC documents while applying for a personal loan. In most cases however, we will only require your PAN card and the entire application process is done online.

Ans: The most important document that we will need is your PAN Card. However, if this document is rejected for any reason, then you can check the list of personal loan documents required for self-employed applicants in the MoneyGray site.

Ans: Your PAN Card is the primary document required for us to process your loan application. However, if this document is not accepted due to reasons such image quality issues, then you can submit any of the personal loan documents required for salaried applicants listed in the MoneyGray site.

Ans: You will have to provide documents supporting your application without which your loan will not be sanctioned. However, at MoneyGray we require a maximum of three documents.

Ans: Most lenders require your PAN card as a primary document while processing your loan application. This is also the case with MoneyGray. However, if your PAN card is damaged or lost, you will be able to provide other documents to support your personal loan application.

Ans: No, the documentation requirements will vary from one lender to another. At MoneyGray, we focus on keeping our documentation requirements minimal.

While we mainly require your PAN card as the primary documents, we may also need additional proof of address and income.

Ans: You can get a personal loan from MoneyGray by either applying through our website or app. In case you have applied through our app, once you fulfill our eligibility criteria, you will be asked to submit the original documents online itself.

The entire process from application to disbursal is entirely online.

*Starting interest rate varies on factors like credit history, obligation, or lender. #Indicative disbursement time measured for a loan of Rs 50,000 carried under controlled conditions. Subject to the necessary KYC and Income Verification. T&C apply.